Terms of Use

_Version 2.0 | Effective as of August 4, 2026 | Last updated: 08/04/2026_

_Unofficial translation. The Portuguese version of this document prevails in the event of any discrepancy._

1. PRESENTATION OF THE DOCUMENT AND ACCEPTANCE OF THE TERMS

1.1. Title, version and effectiveness

1.1.1. This document constitutes the "Terms of Use of the AMAZOCA Platform, applicable to Guests, Hosts and other Users" (hereinafter simply the "Terms of Use" or "Terms").

1.1.2. These Terms of Use are in Version 2.0, effective as of August 4, 2026, entirely superseding Version 1.0 and any other previous versions made available on the Platform.

1.2. Who AMAZOCA is

1.2.1. The AMAZOCA Platform is owned by AMAZOCA GESTÃO DE DADOS E PLATAFORMA DIGITAL LTDA, a private legal entity registered under CNPJ (Brazilian corporate taxpayer registry) No. 62.416.583/0001-93, with:

• a) its tax address at Av. Frei Vicente, No. 800, Room 03, Aeroporto Velho neighborhood, ZIP code 68020-790, Santarém - PA; and
• b) its administrative headquarters at Av. Frei Vicente, No. 800, Room 03, Aeroporto Velho neighborhood, ZIP code 68020-790, Santarém - PA, Brazil.

1.2.2. For the purposes of these Terms, "AMAZOCA" designates, as the context requires, the company identified above, as well as its technology Platform and the official service channels made available to the User.

1.2.3. AMAZOCA is not a financial institution, payment institution, credit company, broker or securities dealer, nor does it hold authorization from the Central Bank of Brazil to carry out such activities. AMAZOCA acts exclusively as a technology integrator and distributor of the product experience.

1.2.4. The financial and payment services made available through the AMAZOCA Platform, including opening and maintaining a payment account, transaction processing, issuance of bank slips, Pix, transfers, payments, payouts and other movements of funds, are provided by ASAAS GESTÃO FINANCEIRA INSTITUIÇÃO DE PAGAMENTOS S.A., a payment institution authorized to operate by the Central Bank of Brazil (hereinafter "ASAAS").

1.3. Nature and scope of the document

1.3.1. These Terms of Use are intended to establish the general rules for using the AMAZOCA Platform, including but not limited to:

• a) creation and use of User accounts;
• b) technological intermediation between Hosts and Guests for the advertising, search, booking and contracting of accommodations, lodging, experiences and related services;
• c) rules on payments, payouts, fees, reviews, cancellations and conduct on the Platform.

1.3.2. These Terms of Use apply to all persons who use the Platform, regardless of the form of access or registration, including:

• a) Guests, who search for, book and contract accommodations and experiences;
• b) Hosts, who advertise accommodations, lodging, experiences and services; and
• c) other Users, whether registered or not, who browse, consult information or interact with the features made available.

1.3.3. These Terms of Use do not replace and must be interpreted together with other documents made available by AMAZOCA, such as the Privacy Policy and specific policies (for example, cancellation, refund and review policies), which are incorporated into these Terms by reference.

1.3.4. In addition, the User acknowledges that the use of the Platform's financial features is subject to ASAAS's own terms, agreements and policies, entered into directly between the User and ASAAS, which govern the payment account relationship, transaction processing and movement of funds. In the event of a discrepancy between these Terms and ASAAS's documents regarding the financial operation, ASAAS's documents shall prevail.

1.4. Acceptance of the Terms and moment of agreement

1.4.1. Use of the AMAZOCA Platform, at any level or feature, implies reading, understanding and fully agreeing with these Terms of Use.

1.4.2. Express acceptance of the Terms of Use is formalized by the User, as applicable, by:

• a) selecting the option "I have read and agree to the Terms of Use" (or equivalent) at the time of registration or before completing a booking; and/or
• b) effectively using the Platform, including browsing, creating listings, making bookings, sending messages, posting reviews or any other interaction with the features made available.

1.4.3. If the User does not agree with any provision of these Terms of Use, the User must not use the Platform, nor register, book or advertise through AMAZOCA.

1.4.4. AMAZOCA may update these Terms of Use at any time, for legal, regulatory or security reasons, to improve the Platform or to add new features. Updated versions will be made available on the Platform itself, indicating the effective date.

1.4.5. Continued use of the Platform after a new version of the Terms of Use takes effect will be interpreted as tacit acceptance of the updated version, which is why the User undertakes to periodically review the Terms of Use in force.

1.4.6. AMAZOCA will not amend, edit or create legal documents relating to financial payment processing. Any amendment to clauses of these Terms describing ASAAS's activity, the nature of the financial services or regulatory responsibility shall require prior validation by ASAAS.

2. DEFINITIONS

For the purposes of interpreting these Terms of Use, the terms below, when capitalized, in the singular or plural, shall have the following meanings:

2.1. AMAZOCA

2.1.1. "AMAZOCA" means the company AMAZOCA GESTÃO DE DADOS E PLATAFORMA DIGITAL LTDA, as well as the technology Platform it operates and its official service channels, as identified in item 1 of these Terms, acting as a customer of Banking as a Service (BaaS) services.

2.1-A. ASAAS: Provider of the Financial Services

2.1-A.1. "ASAAS" means ASAAS GESTÃO FINANCEIRA INSTITUIÇÃO DE PAGAMENTOS S.A., a payment institution authorized to operate by the Central Bank of Brazil, responsible for the provision, processing, security and regulatory compliance of the financial and payment services made available through the Platform.

2.1-A.2. The financial and payment relationship, as well as the corresponding regulatory responsibility, lies with ASAAS, pursuant to applicable regulation, even where the User's journey begins in the AMAZOCA interface.

2.2. Platform

2.2.1. "Platform" means the digital environment operated by AMAZOCA, including the website, applications, APIs, administrative panels, back-office systems and any other technology interfaces made available to Users for searching, publishing, offering, advertising, booking, contracting and managing accommodations, experiences and related services.

2.3. User

2.3.1. "User" means any individual or legal entity that accesses or uses the Platform, whether registered or not, including Guests, Hosts and any others who interact with the features made available.

2.4. Guest

2.4.1. "Guest" means the user who uses the Platform to search for, book and contract accommodations, lodging, experiences, tours or related services offered by Hosts, whether or not payment is made through the Platform.

2.5. Host

2.5.1. "Host" means the User, whether an individual or legal entity, who uses the Platform to advertise, offer and make available accommodations, lodging, experiences, tours, tourism services or related services to potential Guests.

2.5.2. Whenever these Terms refer to a "Host", such User is presumed to declare that it holds all powers, licenses, authorizations and rights necessary to offer the advertised property or service.

2.6. Accommodation / Listing

2.6.1. "Accommodation" means the property, housing unit, room, guesthouse, hotel, house, apartment, chalet, boat, shared room, as well as any other physical space suitable for hosting Guests, advertised on the Platform.

2.6.2. "Listing" means the page or record created by the Host on the Platform to advertise an Accommodation, experience or service, containing a description, photos, house rules, prices, cancellation policy, available dates and other relevant information.

2.7. Booking

2.7.1. "Booking" means the act by which the Guest, through the Platform, selects an Accommodation, defines dates, number of people and other applicable conditions, and confirms the engagement with the Host, by accepting the Listing rules and these Terms.

2.7.2. Unless otherwise provided, a "Confirmed Booking" is one in which:

• a) the Guest has completed the booking flow on the Platform; and
• b) payment has been authorized or confirmed by ASAAS, as the payment institution responsible for processing the transaction.

2.8. AMAZOCA Fees (Guest and Host)

2.8.1. "AMAZOCA Fees" mean the amounts charged by AMAZOCA in consideration for technological intermediation services, use of the Platform, booking management, support and other related services of a technological nature. AMAZOCA Fees do not constitute financial charges and do not remunerate the provision of payment services, which is an activity exclusive to ASAAS.

2.8.2. AMAZOCA Fees may include, among others:

• a) Guest Service Fee: amount charged to the Guest, generally calculated as a percentage of the lodging price, transparently displayed before the booking is completed;
• b) Host Service Fee: amount deducted from the amounts owed to the Host for each booking, generally calculated as a percentage of the lodging price.

2.8.3. AMAZOCA Fees, their percentages and calculation criteria may be updated from time to time and will always be disclosed on the Platform before the booking is completed or the Listing is published.

2.8.4. AMAZOCA does not charge, in its own name, charges relating to financial payment services, such as Pix charges, account maintenance charges, withdrawal charges, transfer charges or bank slip charges. Any such charges belong to ASAAS and, where applicable, will be presented to the User with clear identification of ASAAS as the service provider.

2.9. Cleaning Fee

2.9.1. "Cleaning Fee" means the fixed or variable amount charged per booking to cover cleaning services for the Accommodation, which, as a rule, forms part of the Host's revenue and is displayed to the Guest before the booking is completed.

2.9.2. The rules for refunding the Cleaning Fee, in the event of cancellation or no-show, follow the cancellation policy applicable to the Booking and the specific provisions of these Terms.

2.10. Payouts

2.10.1. "Payouts" mean the payments due to Hosts, relating to amounts arising from completed Bookings, less AMAZOCA Fees and other adjustments provided for in these Terms, the settlement and financial movement of which are performed by ASAAS, with AMAZOCA being responsible for the calculation, determination and instruction of the corresponding order.

2.10.2. As a rule, Payouts will follow the periodic settlement model defined by AMAZOCA and disclosed on the Platform (for example, monthly payout by a given day, based on bookings whose check-out occurred in the reference month).

2.11. User Content

2.11.1. "User Content" means any and all information, data, text, photo, image, video, comment, review, message, document or material uploaded, sent, published or otherwise made available by the User on or through the Platform.

2.11.2. User Content may be used by AMAZOCA, under the license granted in these Terms, for display on the Platform, marketing actions, service improvement, internal analyses and other legitimate purposes, in compliance with applicable law, in particular the Brazilian General Data Protection Law (LGPD).

2.12. Payment Methods

2.12.1. "Payment Methods" mean the financial and technological solutions used to process payments originating on the Platform, including credit cards, debit cards, Pix, bank slips and other instruments, operated and processed by ASAAS, a payment institution authorized by the Central Bank of Brazil.

2.12.2. The rules, limits, settlement periods, anti-fraud policies and operating conditions applicable to Payment Methods are defined by ASAAS and/or by the payment arrangements and card networks involved, applying to transactions carried out by the User regardless of the channel of origin.

2.12-A. Payment Account and Sub-account

2.12-A.1. "Payment Account" (also referred to on the Platform as the "receiving account") means the payment account opened and maintained by ASAAS in the Host's name, intended for receiving the amounts arising from its Bookings.

2.12-A.2. The opening of the Payment Account is subject to registration analysis, identity verification (KYC) and approval by ASAAS, which may refuse, suspend or close the account in accordance with its internal policies and applicable regulation, without AMAZOCA being able to reverse such decision.

2.12-A.3. The Payment Account is not a bank account owned by AMAZOCA and the amounts held in it do not form part of AMAZOCA's assets.

2.13. Cancellation Policy

2.13.1. "Cancellation Policy" means the set of rules governing the conditions, deadlines, penalties, refunds and other effects arising from the cancellation of Bookings by Guests or Hosts, as set out in the Cancellation, Refunds and Fees Policy document.

2.13.2. Each Listing will be linked to a Cancellation Policy made available by AMAZOCA (Flexible, Moderate or Non-Refundable), presented to the Guest before the Booking is completed and incorporated into these Terms by reference.

2.14. Force Majeure

2.14.1. "Force Majeure" means any unavoidable or unforeseeable event, or event with unavoidable effects, beyond the parties' control, which wholly or partially prevents the performance of the obligations undertaken, such as, by way of example: natural disasters, floods, earthquakes, large-scale fires, wars, acts of terrorism, general strikes, pandemics, acts of public authority preventing the provision of the service, and prolonged and widespread outages of power or telecommunications services.

2.14.2. Force Majeure situations may justify the cancellation or rescheduling of Bookings and the waiver or reduction of penalties, as provided in these Terms and in applicable law.

2.15. Applicable Law

2.15.1. "Applicable Law" means, in particular but not exclusively, the Brazilian Civil Code, the Consumer Protection Code, the General Data Protection Law (Law No. 13,709/2018), the Brazilian Internet Civil Framework (Law No. 12,965/2014), Law No. 12,865/2013 and the Central Bank of Brazil regulations applicable to payment arrangements and payment institutions, including Joint Resolution No. 16/2025, the relevant tax legislation and other Brazilian rules applicable to the relationship between AMAZOCA, ASAAS, Users, Guests and Hosts.

3. AMAZOCA'S ROLE (KEY CLAUSE)

3.1. Technological intermediation platform (SaaS)

3.1.1. AMAZOCA acts exclusively as a digital technological intermediation platform, made available under the Software as a Service (SaaS) model, whose purpose is to allow Guests and Hosts to find each other, advertise, search for, book and contract accommodations, lodging, experiences, tours and related services among themselves.

3.1.2. AMAZOCA does not directly provide lodging, tourism, hotel, property rental, transportation, food, tour or tour guide services, nor financial or payment services, acting only as a technology facilitator and integrator of the services provided by ASAAS.

3.2. What AMAZOCA is not

3.2.1. For all legal purposes, AMAZOCA is not, and must not be interpreted as:

• a) a travel agency;
• b) a hotel, guesthouse, hostel or lodging establishment;
• c) a real estate agency, real estate broker or rental manager;
• d) a tour operator or tourism agency;
• e) a financial institution, payment institution, bank, sub-acquirer, acquirer, payment instrument issuer or financial services broker, nor does it carry out financial intermediation in its own name;
• f) a direct provider of any of the services advertised by Hosts on the Platform.

3.2.2. All offers of accommodations, lodging, tours, experiences and related services are the exclusive responsibility of the Hosts, who are the sole providers of such services to Guests.

3.2.3. AMAZOCA will not use, in its brand, naming, institutional communication, advertising materials, product screens or service channels, terms suggesting ownership of licenses or authorizations it does not hold, such as "Bank", "Banco", "Pay", "Payments", "Financeira", "Wallet", "Digital Wallet" or "Payment Institution".

3.3. AMAZOCA's role in the relationship between Guests and Hosts

3.3.1. AMAZOCA's main role consists of:

• a) bringing Guests and Hosts together, by making the Platform available for publishing, searching, advertising and booking Accommodations, experiences and services;
• b) integrating, in its interface, the payment methods operated by ASAAS, so that the Guest can make payments securely and the Host can receive the amounts from its Bookings, without AMAZOCA processing, holding in custody or moving funds in its own name;
• c) managing, at a technological level, the flow of bookings, cancellations, reviews, notifications and internal communications between Guests and Hosts;
• d) providing support channels to clarify questions about the use of the Platform and, where possible, assisting in mediating conflicts between Users, forwarding to ASAAS any demands relating to financial payment operations.

3.4. Absence of contractual participation in the lodging or final service

3.4.1. The main legal relationship regarding the lodging, use of the Accommodation, and provision of tours, experiences or related services is established directly between Guest and Host, who are solely responsible for performing the obligations undertaken between them.

3.4.2. AMAZOCA is not a party to the lodging, rental, service, tour, experience or any other agreement entered into between Guest and Host, acting only as a technological intermediary. Payment processing is carried out by ASAAS, pursuant to item 3.7.

3.4.3. AMAZOCA does not guarantee, endorse, inspect or ensure:

• a) the existence, quality, safety, legality, regularity, state of repair or suitability of the advertised Accommodations and services;
• b) the truthfulness, completeness or currency of the information provided by Guests or Hosts in their profiles, Listings, messages and reviews;
• c) the effective performance, by Guests and Hosts, of their legal, contractual, tax, labor, consumer or regulatory obligations.

3.5. Own responsibilities of Guests and Hosts

3.5.1. It is the Host's exclusive responsibility to:

• a) ensure that the Accommodation and the advertised services comply with applicable law, including tourism, lodging, safety, accessibility, neighborhood, condominium, health surveillance, civil defense rules and other local requirements;
• b) obtain all necessary licenses, permits, enrollments and registrations (including, where required, Cadastur or the equivalent municipal/state registration);
• c) issue the applicable tax documents in favor of the Guest and pay the taxes levied on its activity;
• d) ensure the actual availability of the Accommodation on the advertised dates and honor confirmed Bookings;
• e) keep its registration with ASAAS in good standing, providing the documents and information required for identity verification (KYC) and maintenance of the Payment Account.

3.5.2. It is the Guest's exclusive responsibility to:

• a) verify whether the Accommodation, the Listing rules and the booking conditions meet its needs before contracting;
• b) comply with house rules, internal regulations, condominium rules and local law;
• c) use the Accommodation responsibly, safely and consistently with the contracted purpose.

3.6. Limits on AMAZOCA's involvement in disputes

3.6.1. Although it may, at its sole discretion, assist in mediating conflicts between Guests and Hosts, AMAZOCA:

• a) is not obliged to fully resolve disputes between Users;
• b) does not assume, unless expressly provided otherwise, the obligation to indemnify Guests or Hosts for damages arising from acts, omissions or services provided by third parties;
• c) may, where it deems necessary, instruct ASAAS to withhold or adjust payout amounts in situations of chargeback, suspected fraud, judicial or administrative orders, or where these Terms so provide, subject to ASAAS's policies and operational limitations.

3.6.2. Nothing contained on the Platform, in support communications or in these Terms shall be interpreted as creating a corporate, associative, employment, representation, agency or business partnership relationship between AMAZOCA and any User, Guest or Host.

3.7. Provision of financial and payment services

3.7.1. The financial and payment services made available through this Platform, including opening and maintaining a payment account, transaction processing, issuance of bank slips, transfers, payments and other movements of funds, are provided by ASAAS GESTÃO FINANCEIRA INSTITUIÇÃO DE PAGAMENTOS S.A., a payment institution authorized to operate by the Central Bank of Brazil.

3.7.2. AMAZOCA GESTÃO DE DADOS E PLATAFORMA DIGITAL LTDA acts exclusively as a technology integrator and distributor of the product experience, and is not a financial or payment institution, nor does it carry out financial intermediation in its own name.

3.7.3. The User acknowledges that the financial/payment relationship and the regulatory responsibility for the services described above lie with ASAAS GESTÃO FINANCEIRA S.A., pursuant to applicable regulation.

3.7.4. The identification of ASAAS as the provider of the financial services will be displayed visibly and legibly on the screens, flows, receipts and communications involving the movement or management of funds, as required by Joint Resolution No. 16/2025.

3.7.5. Responsibility for the security of the financial payment operation, including prevention of money laundering and terrorist financing (AML/CFT), identity verification (KYC) and fraud prevention, lies with ASAAS, even where the User's journey begins in the AMAZOCA interface.

4. ACCOUNT CREATION, ACCESS AND SECURITY

4.1. Who may use the Platform

4.1.1. Use of the AMAZOCA Platform as a registered User is permitted to fully capable individuals aged 18 (eighteen) or over, and to legal entities duly incorporated in Brazil or abroad.

4.1.2. Individuals under 18 (eighteen) years of age may only use the Platform as Guests, provided that:

• a) they are accompanied by a legal guardian; and
• b) registration and contracting are carried out in the name of and under the exclusive responsibility of the respective legal guardian.

4.1.3. In the case of legal entities, registration must be carried out by a legal representative or attorney-in-fact with sufficient powers, who declares, under its exclusive responsibility, to have powers to bind the company to these Terms of Use.

4.2. Account types

4.2.1. AMAZOCA may make available, on the Platform, different User account profiles, such as:

• a) Guest Account, intended for Users who wish to search for, book and contract accommodations, lodging, experiences and related services;
• b) Host Account, intended for Users who wish to advertise and offer accommodations, lodging, experiences and related services;
• c) Hybrid Account, where the same User acts simultaneously as Guest and Host.

4.2.3. The account profiles described above are access accounts for the AMAZOCA Platform and must not be confused with the Payment Account opened and maintained by ASAAS, governed by item 2.12-A and by ASAAS's own documents.

4.2.2. AMAZOCA may, at its sole discretion, limit, segment or adapt features according to the account type, usage history, location, additional verifications or other security and compliance criteria.

4.3. Registration process and truthfulness of information

4.3.1. To create an account, the User must complete a registration form on the Platform, providing truthful, complete and up-to-date information, such as, by way of example:

• a) full name or corporate name;
• b) CPF or CNPJ (Brazilian individual or corporate taxpayer registry);
• c) date of birth, in the case of individuals;
• d) a valid e-mail address;
• e) mobile phone number;
• f) physical address;
• g) banking or receiving details, in the case of Hosts.

4.3.2. AMAZOCA and/or ASAAS may, at any time, request supporting documents for the information provided, such as a copy of an identity document, proof of address, articles of association, power of attorney, proof of account ownership, permits, tourism registrations (for example, Cadastur) or others deemed necessary for the security of the Platform and for compliance with anti-money laundering regulatory obligations.

4.3.3. The User declares and warrants that all information provided at registration and during use of the Platform is true, complete and up to date, undertaking to keep it correct at all times, failing which:

• a) the account may be suspended or cancelled;
• b) Listings or Bookings may be blocked;
• c) the Payment Account may be refused, suspended or closed by ASAAS, with the consequent impossibility of receiving Payouts;
• d) the User may be liable for losses and damages caused to AMAZOCA, to ASAAS, to other Users or to third parties.

4.4. Login, password and authentication security

4.4.1. Upon registration, the User must create a login (username or e-mail) and a password to access the Platform, which are personal, non-transferable and for the User's exclusive use.

4.4.2. The User is entirely responsible for safeguarding, keeping confidential and using its login and password, and must:

• a) adopt a strong password that is difficult to guess;
• b) not share its credentials with third parties;
• c) not allow third parties to use its account;
• d) log out of the account after use on shared devices.

4.4.3. AMAZOCA may make available, where it deems appropriate, additional authentication mechanisms (such as verification by SMS code, e-mail, authenticator app, biometrics, etc.), and may require their use as a condition for accessing certain features or higher-risk operations.

4.4.4. The User undertakes to immediately notify AMAZOCA in the event of:

• a) suspected unauthorized use of its account;
• b) loss, theft or improper access to its device or e-mail;
• c) any security breach related to the Platform.

4.4.5. In the event of suspected fraud, unauthorized use or an incident involving the movement of funds, the payment account or financial transactions, the User must also contact ASAAS's official channels directly, as set out in item 17.5-A of these Terms.

4.5. Responsibility for actions performed in the account

4.5.1. Until AMAZOCA is formally notified pursuant to item 4.4.4, all actions performed using the User's login and password will be deemed to have been performed by the User itself, who will be liable for them, including for:

• a) Bookings made;
• b) Listings created, edited or removed;
• c) messages exchanged with other Users;
• d) reviews, comments and User Content published;
• e) any violation of these Terms or of applicable law.

4.5.2. AMAZOCA will not be liable for damages arising from improper use of the account by third parties, where such use results from the User's own fault, negligence or omission in safeguarding its access credentials.

4.6. Voluntary closing of the account by the User

4.6.1. The User may, at any time, request the closing of its account on the Platform, through the tools available in the User panel or by contacting AMAZOCA's official service channels.

4.6.2. Closing the account does not affect:

• a) the enforceability of obligations already undertaken, such as confirmed Bookings, payments due, pending Payouts, penalties or indemnities;
• b) AMAZOCA's ability to retain certain personal data and records for the period necessary to comply with legal, regulatory or contractual obligations, or for defense in administrative, arbitration or judicial proceedings, pursuant to Applicable Law.

4.6.3. In the case of a Host account, closing will only take effect after:

• a) the completion of all ongoing Bookings;
• b) the execution of the Payouts due;
• c) the settlement of any pending penalties, adjustments or refunds related to its activity on the Platform.

4.6.5. Closing the access account to the AMAZOCA Platform does not automatically entail the closing of the Payment Account maintained with ASAAS, whose closing procedure will follow ASAAS's own terms and policies and must be requested by the User directly to that institution.

4.6.4. Closing the User's account will not prevent AMAZOCA from subsequently refusing a new registration, particularly in cases of serious or repeated violation of these Terms, fraud, abuse or misuse of the Platform.

5. SPECIFIC TERMS FOR GUESTS

5.1. Use of the Platform by the Guest

5.1.1. The Guest may use the Platform to search for, compare and view Accommodations, experiences, tours and related services advertised by Hosts, using filters for location, price, dates, number of guests, accommodation type and other features that AMAZOCA may make available.

5.1.2. The information displayed in Listings (description, photos, amenities, rules, prices, cancellation policies, reviews, etc.) is the exclusive responsibility of the Hosts, and the Guest must review it carefully before completing any Booking.

5.1.3. The Guest is fully responsible for the accuracy of the data provided when using the Platform, including without limitation:

• a) check-in and check-out dates;
• b) number of guests (adults, children, infants, where applicable);
• c) personal and contact details;
• d) payment information.

5.1.4. Any error, omission or inconsistency in the information provided by the Guest may result in:

• a) unavailability of the Accommodation;
• b) additional charges by the Host (for example, an undisclosed extra guest);
• c) cancellation of the Booking;
• d) application of the cancellation penalties set out in the applicable Cancellation Policy.

5.1.5. The Guest is prohibited from using the Platform for unlawful or abusive purposes or for purposes incompatible with these Terms, including but not limited to:

• a) attempting to circumvent the Platform in order to contract directly with the Host outside the AMAZOCA environment, with the aim of avoiding payment of AMAZOCA Fees;
• b) sending offensive, discriminatory, threatening or abusive messages, or messages that violate third-party rights;
• c) making bookings with no genuine intention of use ("test bookings", date blocking, etc.).

5.2. Bookings

5.2.1. Completion of a Booking by the Guest will, as a rule, follow these steps:

• a) selection of the Accommodation, dates, number of guests and other parameters;
• b) review of the Booking summary, including lodging amounts, Cleaning Fee, AMAZOCA Fees, Cancellation Policy and Listing rules;
• c) provision and/or confirmation of personal and payment details;
• d) reading and acceptance of these Terms and of the specific conditions of the Booking;
• e) submission of the request through the Platform.

5.2.2. AMAZOCA may, according to the operating model and the type of Listing, adopt different forms of Booking processing, such as:

• a) Instant Booking, where the Booking is automatically confirmed after payment approval;
• b) Booking subject to Host confirmation, where the Host must approve the request within a certain period;
• c) Pre-booking or temporary hold, where the Platform informs the Guest that the date is being temporarily reserved, pending completion of additional steps.

5.2.3. For the purposes of these Terms:

• a) "Inquiry" means mere browsing, simulation or sending a message to the Host, without completing the booking flow and without payment approval;
• b) "Pre-booking" means a situation in which there is an intention to book, with partially provided data or payment under analysis, but still without definitive confirmation;
• c) "Confirmed Booking" means one in which (i) the Guest has completed the booking flow on the Platform, (ii) payment has been authorized or confirmed by ASAAS, and (iii) where applicable, the booking has been approved by the Host.

5.2.4. Only a Confirmed Booking gives rise to lodging rights and to obligations regarding cancellation, refund and penalties, pursuant to these Terms and to the applicable Cancellation Policy.

5.2.5. AMAZOCA may cancel or decline to confirm a Booking, even after a request by the Guest, in cases of:

• a) suspected fraud or misuse of the Payment Method, identified by AMAZOCA or reported by ASAAS in the exercise of its fraud prevention routines;
• b) inconsistent or invalid data provided by the Guest;
• c) breach of these Terms;
• d) unavailability of the payment system or material technical failures, without prejudice to a full refund of amounts paid, where due.

5.3. Payments by the Guest

5.3.1. Upon completing a Booking through the Platform, the Guest authorizes ASAAS, as the payment institution responsible for processing, to charge the full amounts due, which may include:

• a) Lodging Amount (nightly rates and any additional amounts defined by the Host);
• b) Cleaning Fee (where applicable);
• c) AMAZOCA Guest Service Fee, charged for technological intermediation, use of the Platform, support and booking management.

5.3.2. Before the Booking is finalized, the Platform will display to the Guest the total amount payable, itemizing the items mentioned in item 5.3.1, and the Guest must review this information before confirming the engagement.

5.3.2-A. On payment, checkout, charge link and receipt screens, the identification of ASAAS as the provider of the financial payment service will be visibly displayed, by means of the "ASAAS financial services" seal and/or an equivalent textual mention.

5.3.3. The Payment Methods made available, such as credit cards, debit cards, Pix and bank slips, are operated by ASAAS, and approval of the transaction will be subject to the rules of the card issuer, the payment arrangement, the Guest's bank and ASAAS's own policies.

5.3.4. In certain situations, payment may be pre-authorized (holding the card limit) and captured later, in accordance with the rules of the Payment Method and of the Platform.

5.3.5. For security and fraud prevention reasons, ASAAS and/or AMAZOCA may:

• a) request additional or supplementary information from the Guest;
• b) cancel suspicious transactions;
• c) restrict payment methods for certain Bookings;
• d) temporarily block amounts until internal analyses are completed.

5.3.6. When providing payment details, the Guest declares to be the legitimate holder of the Payment Method used or to be authorized by its holder, being liable for any improper or unauthorized use.

5.3.7. Payment data (card number, expiration date and security code) is collected and processed in the ASAAS environment and is not stored by AMAZOCA.

5.4. Guest Cancellation Policies

5.4.1. Every Confirmed Booking will be linked to a Cancellation Policy, which will be clearly disclosed to the Guest:

• a) in the Accommodation's Listing;
• b) on the summary screen before the booking is completed;
• c) in the e-mail or electronic confirmation of the Booking.

5.4.2. AMAZOCA makes available the Flexible, Moderate and Non-Refundable categories, as detailed in the Cancellation, Refunds and Fees Policy document, which is incorporated into these Terms by reference.

5.4.3. In summary, without prejudice to the full rules of the referenced document:

• a) Flexible: free cancellation up to 7 days before check-in; with less than 7 days or in the event of a no-show, 100% of the Lodging Amount is charged, with a refund of the Cleaning Fee if the property is not used;
• b) Moderate: free cancellation up to 14 days before check-in; between 14 and 7 days, a penalty of 50% of the Lodging Amount; with less than 7 days or in the event of a no-show, 100% is charged;
• c) Non-Refundable: as a rule, no refund of the Lodging Amount after confirmation; the Cleaning Fee is refunded only if there is no check-in.

5.4.4. For cancellations within the free-cancellation period, the Guest will, as a rule, be entitled to a full refund of the lodging amount, the Cleaning Fee and the AMAZOCA Fees. Outside that period, the AMAZOCA Fees are retained in proportion to the amount actually charged, as set out in the policy document.

5.4.4-A. The actual refund of amounts to the Guest is executed by ASAAS, subject to the operational timelines of the payment method used, the payment arrangement and the institution issuing the instrument. The credit timelines disclosed by AMAZOCA are estimates and do not constitute a guarantee of availability on a specific date.

5.4.5. A no-show will be treated as a late cancellation, with the same consequences as the policy linked to the Booking.

5.4.6. Cancellations and refund requests must be made exclusively through the Platform's official channels.

5.4.7. Nothing in these Terms excludes consumer rights provided by law. In the event of conflict, the legal protection most favorable to the Guest prevails.

5.5. Guest responsibilities

5.5.1. During the stay, the Guest undertakes to:

• a) comply with the house rules set out in the Listing and/or directly by the Host, including schedules, prohibition of parties, visitor rules, use of common areas, pets and other applicable rules;
• b) respect condominium rules, neighborhood rules and local law, avoiding excessive noise, improper gatherings, unlawful use of the property or activities incompatible with the purpose of the Accommodation;
• c) take care of the Accommodation, furniture, equipment, appliances, utensils and other items made available, returning them at the end of the stay in conditions similar to those found at check-in, except for natural wear and tear from regular use.

5.5.2. The Guest will be liable for damages caused to the Accommodation or to third parties by its action, omission, fault or willful misconduct, as well as for the acts of persons staying with or accompanying it, and must:

• a) immediately inform the Host of any damage that occurs;
• b) compensate for the losses, in the form and amount agreed with the Host, and AMAZOCA may, where appropriate, intermediate the charge or instruct the offsetting of amounts against Payouts.

5.5.3. The Guest is expressly prohibited from using the Accommodation for:

• a) unlawful or immoral acts, or acts that pose a risk to the safety of persons or property;
• b) holding events, parties or unauthorized commercial activities;
• c) sexual exploitation, drug trafficking, environmental crimes or any other criminal activity.

5.5.4. Failure to comply with the Guest's obligations may result, without prejudice to other legal measures, in:

• a) negative reviews and impact on its reputation on the Platform;
• b) cancellation of future Bookings;
• c) temporary suspension of access to the Platform;
• d) permanent closing of the account, in serious or repeated cases;
• e) notification of the competent authorities, where the facts indicate a crime.

5.5.5. The Guest acknowledges that AMAZOCA may, at its sole discretion and based on consistent evidence of a violation of these Terms or of the law, adopt preventive measures, such as:

• a) temporary blocking of new bookings;
• b) deactivation of the account;
• c) requesting ASAAS to withhold amounts under analysis, until the situation is clarified.

6. SPECIFIC TERMS FOR HOSTS

6.1. Registration as a Host

6.1.1. A User, whether an individual or legal entity, may register as a Host provided that it:

• a) is over 18 (eighteen) years old and fully capable, in the case of an individual; or
• b) is a duly incorporated legal entity, acting through a legal representative or attorney-in-fact with sufficient powers.

6.1.2. When registering as a Host, the User declares, under its exclusive responsibility, that:

• a) it is the owner, legitimate possessor or holds valid and sufficient authorization from the owner or legal representative to offer the Accommodation on the Platform; and
• b) it holds all rights, licenses, registrations and authorizations necessary to carry out the lodging, short-term rental or related service activity, in accordance with the law applicable in its location.

6.1.3. AMAZOCA may require, at any time, the submission of supporting documents, such as:

• a) the property's real estate registration or a lease agreement allowing sublease or commercial use;
• b) authorization from the owner or the condominium, where required;
• c) articles of association, incorporation documents, power of attorney and documents of legal representatives;
• d) registrations and licenses required by public bodies (for example, Cadastur, permits, health licenses, operating licenses, etc.).

6.1.4. Failure to submit the requested documents, or the submission of false, incomplete or inconsistent documents, may result in:

• a) refusal or cancellation of the registration as a Host;
• b) suspension or deactivation of Listings;
• c) blocking of Payouts;
• d) closing of the account on the Platform.

6.1-A. Opening the Host's Payment Account

6.1-A.1. In order to receive the amounts arising from its Bookings, the Host will have a Payment Account opened, through the Platform, with ASAAS, a payment institution authorized by the Central Bank of Brazil.

6.1-A.2. Opening the Payment Account requires the provision of additional data and documents, submitted to an identity verification (KYC) process and compliance analysis conducted by ASAAS.

6.1-A.3. ASAAS may refuse the opening of, suspend or close the Payment Account, as well as block funds, based on its internal policies, risk analysis and AML/CFT regulatory obligations. Such decisions are within ASAAS's exclusive competence and cannot be reversed by AMAZOCA.

6.1-A.4. The absence of an active and regular Payment Account will prevent Payouts to the Host, even if the Bookings have been completed, without this constituting a breach by AMAZOCA.

6.1-A.5. Upon completing the account opening flow, the Host acknowledges that the account is maintained by ASAAS and adheres to that institution's terms and policies, presented during the flow.

6.2. Creation and Management of Listings

6.2.1. The Host is solely responsible for creating, editing and maintaining its Listings, and must provide clear, true and up-to-date information about:

• a) type of Accommodation (room, house, apartment, guesthouse, hotel, etc.);
• b) approximate location;
• c) physical characteristics (number of bedrooms, bathrooms, beds, maximum guest capacity, accessibility, amenities, etc.);
• d) real photos of the Accommodation and, where applicable, of the common areas;
• e) house rules (schedules, prohibitions, visitors, pets, use of common areas, parties, quiet hours, etc.);
• f) lodging amounts, Cleaning Fee and any other applicable charges;
• g) the Cancellation Policy linked to the Listing, among the options made available by AMAZOCA.

6.2.2. The Host undertakes to keep the Accommodation's availability calendar always up to date, avoiding overbooking, conflicting bookings or unjustified unavailability.

6.2.3. The Host declares that all information contained in the Listings:

• a) corresponds to the reality of the Accommodation;
• b) does not omit relevant facts that may influence the Guest's decision;
• c) will be updated whenever there is a change in the Accommodation's conditions, rules, prices or availability.

6.2.4. The Host is expressly prohibited from publishing, in its Listings or communications through the Platform:

• a) discriminatory, offensive, abusive or threatening content, or content that violates third-party rights;
• b) false or misleading information, or information that constitutes misleading or abusive advertising;
• c) photos, texts or materials protected by copyright or image rights without authorization;
• d) links, contacts or information intended to divert the Guest off the Platform in order to avoid payment of AMAZOCA Fees;
• e) charge links, Pix keys, its own banking details or any payment instruments outside the Platform's official flow.

6.2.5. AMAZOCA may, at its sole discretion, remove, edit, hide or refuse Listings that:

• a) violate these Terms, Applicable Law or third-party rights;
• b) pose a risk to Guests' safety;
• c) are inappropriate for the Platform's positioning or internal policies.

6.3. Bookings and Lodging Obligations

6.3.1. Upon receiving a Confirmed Booking, the Host undertakes to:

• a) fully honor the Booking, on the agreed dates and conditions;
• b) make the Accommodation available in adequate conditions of use and hygiene;
• c) comply with the rules and information previously disclosed in the Listing.

6.3.2. The Host is responsible for organizing and ensuring:

• a) check-in and check-out procedures for Guests, including keys, access to the property and instructions for use;
• b) cleaning of the Accommodation, before Guests arrive and after they leave, in accordance with the minimum hygiene standard disclosed;
• c) minimum safety conditions, including locks, doors, windows, and electrical and plumbing installations in good condition, as well as compliance with applicable local rules.

6.3.3. The Host must keep the Accommodation in regular maintenance conditions, arranging repairs, fixes and replacement of damaged items within a reasonable period, particularly where such items are essential to the normal use of the Accommodation.

6.3.4. The Host undertakes to treat Guests with respect, courtesy and good faith, refraining from:

• a) discriminatory practices;
• b) abusive, aggressive or embarrassing conduct;
• c) arbitrary reduction of advertised services after the Booking is confirmed.

6.3.5. Any complaints by Guests regarding the quality of the Accommodation, non-compliance with the Listing or problems during the stay may affect the Host's reputation on the Platform, as well as give rise to measures by AMAZOCA.

6.4. Prices, Fees and Payouts

6.4.1. The Host may freely set the lodging amounts (nightly rates) and, where applicable, the Cleaning Fee and other additional services, subject to any guidelines and limits established by AMAZOCA on the Platform.

6.4.2. AMAZOCA may suggest price ranges, commercial strategies or promotions, without this implying an obligation for the Host to adopt them, except in specific programs the Host has joined.

6.4.3. For the use of the Platform, technological intermediation and related services of a non-financial nature, AMAZOCA charges Service Fees, which, as of the effective date of these Terms, consist of:

• a) Guest Service Fee: as a rule, equivalent to 8% (eight percent) of the lodging amount, charged to the Guest at the time of Booking;
• b) Host Service Fee: as a rule, equivalent to 4% (four percent) of the lodging amount, deducted from the amounts to be paid out to the Host.

6.4.3-A. The Service Fees remunerate exclusively AMAZOCA's technology platform. They do not constitute a payment service charge and are not charged on behalf of ASAAS. Any financial charges applicable to the Payment Account (for example, transfers, withdrawals or issuance of charges) belong to ASAAS and, where they exist, will be disclosed to the Host identifying ASAAS as the provider.

6.4.4. AMAZOCA may change the percentages and charging criteria of the Service Fees, upon prior notice on the Platform and/or by e-mail, respecting Bookings already confirmed under the previous conditions.

6.4.5. The Cleaning Fee (for example, the currently applied fixed amount of BRL 24.90 per stay, where applicable) will, as a rule, form part of the Host's revenue and will be clearly disclosed to the Guest before the Booking.

6.4.6. The basic financial flow operates as follows:

• a) the Guest pays the total amount of the Booking (lodging, Cleaning Fee, Guest Service Fee) through the Payment Methods operated by ASAAS;
• b) the funds remain held in the ASAAS environment, in a payment account, until the stay is completed (check-out), except in the event of cancellation;
• c) after the stay is completed or a cancellation penalty is consolidated, AMAZOCA calculates the net amount due to the Host, deducting the Host Service Fee and other adjustments provided for in these Terms, and instructs ASAAS to carry out settlement.

6.4.7. As a rule, Payouts to the Host will be made in monthly cycles, subject to the following:

• a) all Bookings whose check-out date falls within a given calendar month will be consolidated;
• b) the net sum of amounts due to the Host, after contractual deductions, will be paid out by the 10th (tenth) day of the following month;
• c) Bookings that begin in one month and end in another will be considered in the check-out month for consolidation and Payout purposes;
• d) the Payout will be credited to the Payment Account maintained with ASAAS and/or transferred to the bank account indicated and validated by the Host, and charges from ASAAS or partner financial institutions may apply, in accordance with the rules of the respective providers.

6.4.8. In cases of chargeback, suspected fraud, dispute between Guest and Host, or judicial/administrative order, AMAZOCA may, directly or by instructing ASAAS:

• a) temporarily withhold Payout amounts;
• b) offset amounts unduly paid in future cycles;
• c) refund amounts to the Guest, where determined or agreed, informing the Host, who will be responsible for the financial consequences to the extent applicable.

6.4.9. The Host acknowledges that ASAAS may, independently and in compliance with regulatory obligations, block funds, suspend movements or close the Payment Account, in which case AMAZOCA will act only as a communication channel and will not be able to reverse the measure.

6.5. Cancellation Policies for Hosts

6.5.1. Cancellation of Bookings by the Host harms Guests and trust in the Platform. The full rules are set out in the Cancellation, Refunds and Fees Policy document, incorporated into these Terms by reference.

6.5.2. In the event of cancellation by the Host, the Guest will be entitled to a full refund of the lodging amount, the Cleaning Fee and the AMAZOCA Fees, except in exceptional situations provided by law.

6.5.3. The Host may cancel without penalty, cumulatively: more than 30 days before check-in; at most once every 90 days; outside high season, holidays or local events; and with a justifiable reason (renovation, interdiction, structural problem, etc.).

6.5.4. Outside the penalty-free allowance, penalties apply to the Lodging Amount:

• a) more than 30 days in advance (if the allowance has already been used): 10% penalty, minimum of BRL 50.00;
• b) between 30 and 15 days: 25% penalty, with possible drop in ranking and temporary blocking;
• c) between 15 and 7 days: 50% penalty;
• d) on the check-in date or after the booking has started: 100% penalty (or of the nights not used), temporary blocking of the Listing and registration of a serious cancellation.

6.5.5. Repeat offenses: 2 serious cancellations in 6 months (60-day suspension); 3 in 6 months (180 days); 4 cancellations in 12 months (exclusion). AMAZOCA may limit the visibility of the Listings.

6.5.6. Penalties may be deducted from future Payouts, by instructing ASAAS, or charged by bank slip/invoice. Justified cancellations (force majeure, interdiction, safety risk, serious illness or death of the Host) may have a reduced or waived penalty, upon evidence. Overbooking, booking outside the Platform and cancellation for resale are not valid reasons.

6.5.7. In addition to penalties, ranking downgrade, blocking of bookings, suspension or exclusion of the account may apply, depending on the severity.

6.5.8. AMAZOCA may assist in rehousing, with no obligation as to the outcome.

6.6. Host's Taxes and Tax Obligations

6.6.1. The Host is fully and exclusively responsible for complying with all tax, fiscal, labor, social security and regulatory obligations arising from its lodging, short-term rental, tourism or related services activity.

6.6.2. It is the Host's responsibility, according to its nature (individual or legal entity) and tax regime, to:

• a) calculate and pay ISS, IR, CSLL, PIS, COFINS, social security contributions and any other taxes levied on the revenues earned;
• b) issue an invoice, NFS-e or receipt in favor of the Guest, where required by local law;
• c) remain in good standing with municipal, state and federal bodies, including tourism registrations, licenses and permits required.

6.6.3. AMAZOCA is not, unless expressly provided otherwise by law:

• a) a tax substitute for the Host;
• b) jointly or subsidiarily liable for taxes owed by the Host;
• c) obliged to issue tax documents on behalf of the Host to represent the Host's revenue.

6.6.4. AMAZOCA may, in compliance with specific legal or regulatory requirements, withhold and pay taxes on behalf of the Host, in which case it will:

• a) inform the Host of the nature and amount of the withholdings;
• b) make available the receipts or reports necessary to evidence the payments.

6.6.5. The Host will hold AMAZOCA harmless from any liability for assessments, fines or tax charges arising from non-compliance with its tax obligations, undertaking to indemnify AMAZOCA for any losses, costs or expenses arising from its conduct.

7. PAYMENTS, FEES AND PAYOUTS

7.0. Provider of payment services

7.0.1. All operations described in this chapter (receipt, custody, settlement, refund, transfer and payout of funds) are performed by ASAAS GESTÃO FINANCEIRA INSTITUIÇÃO DE PAGAMENTOS S.A., a payment institution authorized to operate by the Central Bank of Brazil.

7.0.2. AMAZOCA does not receive, hold in custody or move Users' funds in its own name. Its activity is limited to calculating amounts, instructing orders and presenting information in the Platform interface.

7.0.3. Whenever there is movement or management of funds, the Platform will display to the User the identification of ASAAS as the provider of the financial service, as set out in item 3.7.4.

7.1. Payment Flow

7.1.1. Upon completing a Confirmed Booking through the Platform, the Guest authorizes ASAAS to charge the total amount of the booking, which may include:

• a) Lodging Amount (nightly rates and additional amounts defined by the Host);
• b) Cleaning Fee, where applicable;
• c) AMAZOCA Guest Service Fee;
• d) other amounts clearly indicated on the booking summary screen.

7.1.2. The amounts paid by the Guest are received and held in a payment account in the ASAAS environment, in favor of the Host, subject to the release rules set out in these Terms.

7.1.3. The funds will be held in the payment account until the stay is completed (check-out) or until the treatment of the booking is defined in the event of cancellation, no-show, dispute or another exceptional situation provided for in these Terms.

7.1.4. ASAAS may, according to the nature of the transaction, adopt pre-authorization models (holding an amount on the Guest's card) with subsequent capture, or immediate charge, always following the rules of the payment arrangements used.

7.1.5. All amounts displayed on the Platform, unless expressly stated otherwise, are denominated in Brazilian Reais (BRL) and do not include any charges from the User's own financial institutions, which are the User's responsibility.

7.2. Payouts to the Host

7.2.1. Payouts to Hosts, relating to completed Bookings, will be calculated by AMAZOCA, less AMAZOCA Fees and other adjustments provided for in these Terms, and settled by ASAAS.

7.2.2. As a general rule, the payout model will observe the following criteria:

• a) all bookings whose check-out occurs within a calendar month will be consolidated for the purpose of calculating the net amount due to the Host;
• b) the net sum of the bookings completed in that month, after deduction of Service Fees, refunds, chargebacks, penalties and other contractual adjustments, will be paid out to the Host by the 10th (tenth) day of the following month;
• c) bookings that begin in one month and end in another will be considered for the consolidation of the month in which check-out occurs;
• d) the Payout will be made to the Payment Account maintained with ASAAS or to a bank account previously indicated and validated by the Host.

7.2.3. AMAZOCA may, upon prior notice, change the frequency or form of payout, for operational or security reasons, contractual adjustments or regulatory changes, respecting bookings already confirmed under the previous conditions.

7.2.4. In the event of technical failures, unavailability of ASAAS systems, of financial institutions or of payment arrangements, bank holidays or other events beyond AMAZOCA's control, Payouts may be completed on the first business day following the scheduled date, without this in itself giving rise to any penalty for AMAZOCA.

7.3. AMAZOCA Fees

7.3.1. For the use of the Platform and technological intermediation services, AMAZOCA charges AMAZOCA Fees, generally composed of:

• a) Guest Service Fee: amount charged to the Guest, calculated as a percentage of the lodging amount, prominently displayed before the booking is completed;
• b) Host Service Fee: amount deducted from the amounts due to the Host, calculated as a percentage of the lodging amount.

7.3.2. As of the effective date of these Terms, the AMAZOCA Fees applied are:

• a) 8% (eight percent) of the lodging amount, charged as the Guest Service Fee;
• b) 4% (four percent) of the lodging amount, deducted as the Host Service Fee.

7.3.3. AMAZOCA may, at any time, change the percentages, fixed amounts or calculation criteria of the AMAZOCA Fees, upon prior notice on the Platform and/or by e-mail, with the new conditions applying only to future bookings.

7.3.4. Other optional services may be created, such as listing highlights, upgrades, boosting, subscription plans or additional services, which may have their own prices, disclosed in advance before contracting.

7.3.5. The AMAZOCA Fees remunerate, among other services of a technological nature:

• a) use and maintenance of the technology Platform;
• b) presentation, calculation and reconciliation of amounts in the Platform interface;
• c) provision of support channels relating to the use of the Platform;
• d) reputation and review tools and internal risk rules;
• e) operational management of cancellations and refund requests, pursuant to these Terms.

7.3.6. The AMAZOCA Fees do not remunerate payment services and are not charged in the name of or on behalf of ASAAS. AMAZOCA does not present itself as a provider of financial services when charging them.

7.4. Invoices

7.4.1. AMAZOCA will issue a services invoice (NFS-e) for the AMAZOCA Fees charged, in accordance with the tax legislation applicable to its tax domicile.

7.4.2. In general, the flow for issuing tax documents will be as follows:

• a) AMAZOCA → Guest: NFS-e corresponding to the Guest Service Fee, with the Guest as the recipient of the technological service;
• b) AMAZOCA → Host: NFS-e corresponding to the Host Service Fee, with the Host as the recipient of the technological service;
• c) Host → Guest: its own tax document, where required by local law, corresponding to the lodging, the Cleaning Fee and other services provided by it;
• d) ASAAS → User: any documents relating to payment service charges, where applicable, issued by ASAAS itself.

7.4.3. AMAZOCA is not responsible for issuing invoices for lodging, food, tours, transportation or any other service provided directly by the Host.

7.4.4. Tax documents and financial receipts for payment, transfer and statements may be made available to the User electronically. Receipts for financial transactions identify ASAAS as the institution responsible for processing.

7.5. Refunds, Chargebacks and Blocking of Funds

7.5.1. A refund is the return of funds to the Guest, executed by ASAAS upon instruction from AMAZOCA or by determination of the payment arrangement, due to booking cancellation, processing failure or another reason provided for in these Terms or in applicable law.

7.5.2. A chargeback is the contestation of a transaction by the cardholder or the issuing bank, which may result in the compulsory return of funds to the Guest, regardless of the will of AMAZOCA, ASAAS or the Host, in accordance with the rules of the card networks and payment institutions.

7.5.3. In the event of a chargeback or payment contestation, AMAZOCA and/or ASAAS may:

• a) request information and documents from the Guest and the Host in order to prepare the defense before the payment arrangement;
• b) temporarily block funds not yet paid out to the Host relating to the contested booking;
• c) deduct or offset, from future Payouts, amounts already paid out to the Host and subsequently returned to the Guest;
• d) record the event in the User's history, which may affect its access to certain features.

7.5.4. In situations of dispute between Guest and Host:

• a) AMAZOCA may request ASAAS to temporarily withhold the amounts involved in the dispute, until there is an amicable solution, an administrative decision by the Platform or a judicial/arbitral determination;
• b) AMAZOCA may propose intermediate solutions, such as partial refund, platform credits, rescheduling, among others, without any obligation for the parties to accept them;
• c) any decision by AMAZOCA regarding the allocation of withheld amounts will be made on the basis of the available information, internal policies and Applicable Law, without prejudice to the parties' right to resort to the Judiciary or to arbitration.

7.5.5. ASAAS may also block or withhold funds, independently and in the exercise of its regulatory obligations, where there is:

• a) well-founded suspicion of fraud, money laundering or unlawful use;
• b) evidence of serious violation of its policies by the Host or the Guest;
• c) blocking or asset attachment orders issued by a judicial or administrative authority.

7.5.6. In any event, AMAZOCA will make reasonable efforts to inform the affected User of the blocking, withholding or adjustment of funds, indicating, whenever possible, the reason for the measure and the next steps for regularization, as well as the correct service channel (AMAZOCA or ASAAS).

8. CANCELLATION, REFUNDS AND FEES POLICY

8.1. The provisions on cancellations, refunds, penalties, service fees, advance payouts and applicable law are consolidated in the Cancellation, Refunds and Fees Policy document, available on the Platform, which is incorporated into these Terms of Use by reference for all purposes.

8.2. In the event of a discrepancy between these Terms and the policy document, the treatment that best reconciles the provisions and consumer protection legislation shall prevail.

8.3. The credit, refund and settlement timelines indicated in the Cancellation Policy depend on execution by ASAAS and on the specific timelines of each payment arrangement, and are presented as estimates.

9. REVIEWS, COMMENTS AND REPUTATION

9.1. Review and comment system

9.1.1. The AMAZOCA Platform may make available a review and comment system through which Guests and Hosts can review each other after a Booking is completed.

9.1.2. Reviews may include, among other elements:

• a) ratings (for example, stars, scores or satisfaction indices);
• b) written comments about the experience;
• c) additional indicators, such as cleanliness, location, communication, value for money and compliance with the rules.

9.1.3. The purpose of the review system is to reflect, honestly and transparently, the quality of the lodging experiences and the conduct of Guests and Hosts.

9.1.4. The User acknowledges that reviews, even if subjective, must be based on real experiences, observing good faith, respect and applicable law, and it is prohibited to use the system for the purposes of offense, defamation, harassment or unfair competition.

9.2. Use of reviews and comments by AMAZOCA

9.2.1. Reviews, ratings and comments constitute User Content and, upon being published, the User grants AMAZOCA an irrevocable, non-exclusive license to:

• a) store, display and reproduce such content on the Platform;
• b) use it in marketing materials, communication campaigns, institutional disclosures, reports and statistics, in anonymized form or associated with the User's first name and/or initials;
• c) use the reviews as input for ranking, reputation, recommendation and internal moderation systems.

9.2.2. AMAZOCA may rank Listings and profiles based on criteria that include reviews and ratings received, response rate, cancellation rate, time of use and conduct history on the Platform.

9.2.3. The User agrees that its reviews and comments may be published and accessed by other Users of the Platform, as well as by unregistered visitors, subject to the Privacy Policy.

9.3. Prohibited conduct relating to reviews

9.3.1. The User is expressly prohibited from:

• a) publishing false or fabricated reviews, or reviews that do not correspond to a real experience;
• b) demanding, requesting or offering payments, benefits, discounts, refunds or advantages in exchange for positive reviews or the removal of negative reviews;
• c) conditioning the proper provision of the service on the publication of a favorable review;
• d) engaging in blackmail, threats or retaliation based on reviews;
• e) creating multiple accounts or impersonating another person to artificially inflate its own reputation or harm that of third parties;
• f) using offensive, discriminatory, defamatory, slanderous or insulting language.

9.3.2. Where there is evidence of abuse of the review system, AMAZOCA may adopt measures such as warnings, removal or hiding of abusive reviews, review of ranking, temporary restriction of new reviews, and suspension or closing of the account in serious cases.

9.4. Moderation, removal and responsibility for reviews

9.4.1. Reviews and comments are the exclusive responsibility of the User who publishes them and do not represent the opinion, endorsement or guarantee of AMAZOCA.

9.4.2. AMAZOCA is not obliged to review all reviews in advance, but may, at any time, remove, edit, anonymize or hide content that violates these Terms, the Privacy Policy or Applicable Law, contains excessive or sensitive personal data, includes offenses, threats, hate speech or defamation, or incorporates confidential third-party information; and may also block new reviews in specific cases.

9.4.3. A User who feels offended or unfairly exposed by a review may request AMAZOCA to analyze the content, through the official channels.

9.4.4. AMAZOCA will analyze such requests within a reasonable period, and may keep the content, request clarifications, remove specific passages or delete the review in full in cases of serious violation.

9.4.5. The removal or editing of a review by AMAZOCA does not prevent the harmed User from seeking redress directly from the person responsible for the publication.

10. USER-GENERATED CONTENT AND INTELLECTUAL PROPERTY

10.1. Ownership of User Content

10.1.1. User Content is any and all content inserted, sent, uploaded, published or otherwise made available by the User on the Platform, including texts, Listing descriptions, photographs, videos, reviews, comments and messages.

10.1.2. Unless expressly provided otherwise, ownership of the copyright and intellectual property rights in User Content remains with the User itself or with the legitimate holder of such rights.

10.1.3. The User declares that it holds all rights, authorizations and licenses necessary to make the User Content available on the Platform, holding AMAZOCA harmless from any liability for violations of third-party rights.

10.2. License granted to AMAZOCA

10.2.1. By inserting or making User Content available on the Platform, the User grants AMAZOCA a non-exclusive, royalty-free, worldwide, sublicensable license, for an indefinite term, to store, host, reproduce, display, edit, adapt, organize, compile, use in marketing campaigns and index the User Content, for the purposes of operating, promoting and improving the Platform.

10.2.2. This license does not imply the transfer of the User's copyright ownership to AMAZOCA.

10.2.3. Nothing in this item affects the User's rights regarding the protection of personal data.

10.3. Respect for third-party intellectual property

10.3.1. The User undertakes not to insert on the Platform any content that violates third-party rights, including copyright, image rights, trademarks, trade secrets, patents or industrial designs.

10.3.2. The User undertakes to use only materials of which it is the author or for which it holds express authorization; not to use third-party logos, trademarks or distinctive signs without authorization; and not to reproduce content from other websites or platforms without permission.

10.3.2-A. The User is not authorized to use, reproduce or modify the "ASAAS financial services" brand, logo or seal outside the uses expressly authorized by AMAZOCA and ASAAS.

10.3.3. In the event of a complaint or evidence of infringement of intellectual property rights, AMAZOCA may remove or suspend the content, request clarifications, provide information to rights holders or authorities, and apply additional measures of warning, suspension or closing of the account.

10.4. Prohibitions relating to User Content

10.4.1. It is strictly prohibited to insert, publish, send or share on the Platform content that:

• a) is illegal, offensive, defamatory, slanderous, insulting, threatening, discriminatory or obscene, or that incites hatred or violence;
• b) constitutes advocacy of crime or encouragement of unlawful activities;
• c) contains false, misleading or manipulated information;
• d) discloses sensitive personal data or confidential third-party information without authorization;
• e) contains viruses, malware, malicious code or phishing links;
• f) promotes sexual exploitation, child labor, drug trafficking, environmental crimes or any form of human rights violation.

10.4.2. AMAZOCA may, without prior notice, remove content that violates these Terms, warn the User, limit features, suspend access or close the account.

10.4.3. The removal or moderation of User Content does not give rise to any right to compensation for the User responsible for creating the content.

11. CONDUCT, PROHIBITIONS AND PLATFORM MEASURES

11.1. General duty of good faith and proper use

11.1.1. The User undertakes to use the AMAZOCA Platform ethically, responsibly and in compliance with Applicable Law, these Terms of Use and AMAZOCA's internal policies.

11.1.2. It is the duty of every User to act in good faith, loyally and respectfully in its relations with other Users and with AMAZOCA itself.

11.2. Expressly prohibited acts

11.2.1. The following are considered prohibited acts on the Platform, by way of example:

• a) Fraud and falsehood: creating false or duplicate accounts, or accounts in the name of third parties without authorization; using false or altered documents; omitting or distorting relevant information; using payment methods fraudulently or without the holder's authorization.
• b) False identity and misuse of the account: impersonating another person, whether an individual or legal entity, including Hosts, Guests, AMAZOCA staff, ASAAS staff or authorities; allowing third parties to use its account; using third-party contact details without consent.
• c) Circumventing or bypassing the Platform: closing bookings outside the Platform to avoid AMAZOCA Fees; disclosing information to redirect the Guest to other channels or external payment methods; using scripts, bots or scrapers to access, collect data or manipulate results.
• d) Discrimination, harassment and offenses: refusing Guests or Hosts based on discriminatory criteria; engaging in moral or sexual harassment or any form of verbal or psychological violence; using offensive or threatening language, or language that constitutes hate speech.
• e) Illegal or dangerous activities: using the Accommodation or the Platform for unlawful practices, including sexual exploitation, drug trafficking, environmental crimes and money laundering; using the Accommodation for events that violate safety rules or local regulations; promoting activities that put people or property at risk.
• f) Improper technical use of the Platform: inserting viruses, malware or malicious code; attempting to access restricted areas, internal systems, servers or databases without authorization; carrying out denial-of-service (DDoS) attacks or other forms of malicious interference.
• g) Misuse of financial features: using the Payment Account or the Platform's charging flows for purposes other than the Bookings made on AMAZOCA, including simulating transactions, circulating third-party funds, artificially splitting amounts or any conduct that may indicate money laundering.

11.3. Measures that may be adopted by AMAZOCA

11.3.1. In the event of suspicion or confirmation of prohibited acts, AMAZOCA may adopt, individually or cumulatively, the following measures:

• a) Warning: notice to the User, indicating the inappropriate conduct and providing guidance on correcting it;
• b) Limitation of features: temporary restriction of functions such as creating Listings, making Bookings, sending messages or publishing reviews;
• c) Removal of content or Listings;
• d) Cancellation of Bookings affected by the irregular conduct, with application of the applicable refund policies and penalties;
• e) Temporary blocking of the account;
• f) Permanent closing of the account, in cases of serious conduct, fraud or repeat offenses;
• g) Withholding, blocking or offsetting of funds: by instructing ASAAS, subject to its policies and operational limitations;
• h) Notification of the competent authorities and, where applicable, of ASAAS, where there is evidence of crime, fraud or another serious violation relating to financial operations.

11.4. Proportionality criteria and right of defense

11.4.1. In applying the measures set out in this chapter, AMAZOCA will seek to observe proportionality criteria, taking into account the seriousness of the conduct, the relevance of the harm or risk caused, the User's recurrence or prior history, and the good faith or manifest intention to correct the conduct.

11.4.2. Whenever the nature of the situation allows, AMAZOCA may inform the User of the measure applied, and the User may present its justifications through the official channels.

11.4.3. Where the measure results from an independent decision by ASAAS in compliance with regulatory obligations (for example, blocking a payment account for AML/CFT reasons), AMAZOCA will inform the User and refer it to ASAAS's channels, having no means to reverse the decision.

11.4.4. The adoption of administrative measures by AMAZOCA does not prevent Guests, Hosts or third parties from pursuing their rights by other means.

12. SUSPENSION, CLOSING AND DELETION OF ACCOUNT

12.1. Grounds for suspension or closing by AMAZOCA

12.1.1. AMAZOCA may, at its sole discretion and at any time, suspend, limit or close the User's account on the Platform, by way of example, in the following circumstances:

• a) violation of these Terms of Use, the Privacy Policy or specific Platform policies;
• b) commission of acts prohibited under chapter 11;
• c) suspicion or confirmation of fraud, misuse of payment methods, creation of false accounts or false identity;
• d) use of the Platform for unlawful purposes or purposes contrary to public order;
• e) repeated serious negative reviews or complaints indicating a risk to safety, trust or service quality;
• f) failure to comply with relevant legal or regulatory obligations;
• g) failure to submit, when requested, the documents required to verify identity, property ownership or the Host's regularity;
• h) judicial or administrative orders or requests from competent authorities;
• i) prolonged account inactivity, provided that, where reasonable, it is preceded by notice to the User;
• j) refusal, suspension or closing of the User's Payment Account by ASAAS, where such condition makes it impossible to continue operating on the Platform.

12.1.2. AMAZOCA may start by applying milder measures before permanent closing, without this constituting an obligation to follow prior steps in serious cases.

12.2. Effects of suspension or closing on the use of the Platform

12.2.1. Temporary suspension of the account may result in the impossibility of making new Bookings, the impossibility of creating or receiving new Bookings on Listings, and limited access to certain features.

12.2.2. Permanent closing of the account will result in cancellation of access to the logged-in area, the impossibility of creating new Listings or Bookings, the removal or deactivation of Listings linked to the User, and possible prevention of new registration.

12.2.3. AMAZOCA may keep visible certain information necessary for the consistency of the Platform (for example, reviews already published, Booking history), in accordance with Applicable Law and the Privacy Policy.

12.3. Bookings already confirmed at the time of suspension or closing

12.3.1. In the event of suspension or closing of a Guest account, Bookings already confirmed may be maintained, if there is no risk to safety or to the proper performance of the stay, or cancelled, where the conduct indicates risk, fraud or serious violation.

12.3.2. In the event of suspension or closing of a Host account, AMAZOCA may maintain the stays where there is minimum safety for the Guests, or cancel future Bookings where there is no guarantee that the Accommodation will be made available, where there is a risk to Guests' safety, or where the Host's conduct is incompatible with continuing the relationship; ensuring the Guest, as a rule, a full refund of the amounts paid.

12.3.3. Where amounts have already been received by the Host in relation to Bookings cancelled due to violation of these Terms, AMAZOCA may instruct the offsetting or withholding of future Payouts, demand the return of undue amounts and adopt measures to compensate the affected Guests.

12.3.4. Closing an account at the User's own request does not exempt the User from performing Bookings already confirmed, nor from being liable for outstanding amounts, penalties, refunds, chargebacks or ongoing disputes.

12.4. Retention of data and records after closing

12.4.1. Even after the suspension, closing or deletion of the account, AMAZOCA may keep certain data and records stored for the time necessary to comply with legal or regulatory obligations, defense in proceedings, fraud prevention, security and maintenance of statistical records.

12.4.2. The processing of personal data after the closing of an account will follow the rules of the LGPD and AMAZOCA's Privacy Policy.

12.4.3. AMAZOCA may anonymize the personal data of Users whose account has been closed.

12.4.4. Data relating to financial payment transactions will be retained by ASAAS for the periods required by Central Bank regulations and anti-money laundering legislation, regardless of the closing of the account on the AMAZOCA Platform.

13. LIABILITY, LIMITS AND DISCLAIMERS

13.1. Liability for the acts of Guests and Hosts

13.1.1. AMAZOCA acts exclusively as a technological intermediation platform (SaaS) and is not a party to the lodging, short-term rental, tour, experience or any other service agreement entered into directly between Guest and Host.

13.1.2. AMAZOCA is not liable for acts, omissions, conduct, statements or services provided by Guests, Hosts or third parties, including non-performance of contractual obligations between them, material or moral damages, unlawful practices and conflicts between Users.

13.1.3. Any complaints regarding the conduct of Guests or Hosts may be submitted to AMAZOCA through the official channels, and AMAZOCA may adopt internal measures of moderation, warning, suspension or closing of accounts.

13.2. Quality of the accommodation, external services and property safety

13.2.1. AMAZOCA does not guarantee and is not liable for the quality, state of repair, cleanliness, comfort, safety or suitability of the advertised Accommodations; for the truthfulness of the information entered by the Host; for the provision of complementary services; nor for the Accommodation's compliance with specific rules.

13.2.2. Responsibility for keeping the Accommodation in adequate conditions of use and for ensuring the minimum safety of the property lies exclusively with the Host.

13.2.3. AMAZOCA will not be liable for thefts, robberies, personal damages, accidents, injuries, illnesses or incidents that may occur inside or in the vicinity of the Accommodation, except where it is proven that such damages resulted exclusively from AMAZOCA's own negligent or willful act or omission.

13.2-A. Liability for the financial operation

13.2-A.1. Regulatory, operational and security responsibility for the provision of financial and payment services, including transaction processing, custody of funds in a payment account, settlement, AML/CFT, KYC and fraud prevention, lies with ASAAS, even where the User's journey begins or is presented in the AMAZOCA interface.

13.2-A.2. AMAZOCA is not liable for failures, unavailability, delays, blocks, transaction refusals or compliance decisions attributable to ASAAS, to the payment arrangements, to the card networks or to the financial institutions involved.

13.2-A.3. AMAZOCA is liable, within the limits of this chapter, for failures attributable to its own technology layer, such as errors in calculating amounts, instructing orders or displaying information on the Platform.

13.3. Technical unavailability and Platform limitations

13.3.1. AMAZOCA will use commercially reasonable efforts to keep the Platform operating continuously and securely, but uninterrupted availability cannot be guaranteed, and there may be unavailability for maintenance, access failures caused by third parties, and system or integration errors.

13.3.2. In such cases, AMAZOCA will not be liable for indirect damages, lost profits, loss of opportunity or loss of bookings arising exclusively from reasonable technical instabilities, provided that they do not constitute willful misconduct or gross negligence.

13.3.3. Whenever possible, AMAZOCA will give prior notice of scheduled maintenance that may affect the use of the Platform.

13.4. Grounds for AMAZOCA's liability and applicable limits

13.4.1. AMAZOCA may be held liable only to the extent that the damage arises directly from a failure attributable to AMAZOCA itself, within the scope of its technological activity, such as:

• a) proven error in calculating amounts or in instructing payout orders, exclusively due to a failure of AMAZOCA's system, unrelated to ASAAS, banks, payment arrangements or card networks;
• b) breach of contractual obligations undertaken directly by AMAZOCA towards the User;
• c) proven violation of specific information security or personal data protection duties, where AMAZOCA's negligence or willful misconduct is established.

13.4.2. In any case in which AMAZOCA's civil liability is recognized, and to the maximum extent permitted by law:

• a) AMAZOCA will be liable only for direct and proven damages, excluding indirect damages, lost profits, loss of revenue and loss of chance;
• b) the maximum total amount of AMAZOCA's liability, in relation to a given User and a given harmful event, will be limited to the total amount of AMAZOCA Fees actually paid by the User in the 12 (twelve) months preceding the event, or, if lower, to the amount of the booking that gave rise to the dispute, except where Applicable Law prohibits such limitation.

13.4.3. The limitations set out in this clause do not apply in cases where consumer legislation or another rule of public order prohibits the exclusion or limitation of liability, in particular in situations of willful misconduct or gross negligence, damage to life or physical integrity, or cases of strict liability.

13.5. Disclaimer of warranties (to the extent permitted by law)

13.5.1. To the maximum extent permitted by Applicable Law, AMAZOCA provides its services "as is" and "as available", and does not warrant that the Platform will meet all of the User's subjective expectations, that operation will be free of errors or interruptions, that all information provided by third parties is true, or that the Platform is suitable for specific purposes not expressly provided for.

13.5.2. Nothing in this clause is intended to exclude basic consumer rights provided for in the Consumer Protection Code.

13.5.3. Should any provision of this chapter be deemed invalid, the remaining provisions will remain in full force.

14. INDEMNIFICATION

14.1. General obligation to indemnify

14.1.1. The User undertakes to indemnify, defend and hold harmless AMAZOCA, its parent companies, subsidiaries, affiliates, officers, partners, representatives and employees, as well as ASAAS, where applicable, from any and all losses, damages, costs, expenses, claims, demands or actions arising from:

• a) violation of these Terms of Use, the Privacy Policy or specific Platform policies;
• b) misuse of the Platform;
• c) infringement of third-party rights;
• d) losses caused to Guests, Hosts or third parties;
• e) any form of fraud, simulation, or false personal or documentary representation carried out through the Platform or the financial flows linked to it;
• f) failure to comply with tax, labor, regulatory or administrative obligations relating to the activities carried out by the User.

14.2. Joinder of AMAZOCA in proceedings and indirect liability

14.2.1. Should AMAZOCA be included in judicial, administrative or arbitration proceedings, or be subject to a charge, notice or assessment due to conduct attributed to the User, AMAZOCA may present its own defense indicating the User as directly responsible, request joinder of the User to the proceedings or third-party notice, and seek full reimbursement of the amounts it has been required to pay.

14.2.2. The User acknowledges that, whenever the event giving rise to the damage does not result from a direct act or omission of AMAZOCA, final liability for the loss will be exclusively its own.

14.3. Form of indemnification and offsetting of amounts

14.3.1. AMAZOCA may notify the User of the existence of amounts to be indemnified, granting a reasonable period for voluntary payment.

14.3.2. Without prejudice to direct collection, the User expressly authorizes AMAZOCA, to the maximum extent permitted by law, to offset amounts due against amounts receivable, including Payouts from future bookings, and to instruct ASAAS to carry out partial or total withholding of Payouts, up to the limit necessary to reimburse indemnities paid to third parties, fines imposed by authorities and amounts refunded due to chargebacks or settlements.

14.3.3. Should the amounts owed by the User exceed the credits it holds against AMAZOCA, the User will remain a debtor for the balance, and AMAZOCA may issue charges, pursue out-of-court or judicial collection and record the debt within the limits of the law.

14.4. Continuity of the obligation to indemnify

14.4.1. The obligation to indemnify will survive the closing of the account, the termination of the contractual relationship and the removal of Listings, reviews or other User Content.

14.4.2. AMAZOCA may exercise its right of recourse against the User at any time, subject to statutory limitation periods.

15. PRIVACY AND DATA PROTECTION

15.1. The processing of personal data carried out within the Platform is governed by AMAZOCA's Privacy Policy, available at https://www.amazoca.com/en/privacy-policy and incorporated into these Terms by reference, and by Applicable Law, in particular Law No. 13,709/2018 (LGPD).

15.2. The User acknowledges that, with respect to financial payment operations, ASAAS acts as an independent controller of the personal data necessary to comply with its regulatory obligations (KYC, AML/CFT, fraud prevention and record retention), with ASAAS's own privacy policy applying to such processing.

16. DISPUTE RESOLUTION, APPLICABLE LAW, JURISDICTION AND ARBITRATION

16.1. Support and attempt at amicable resolution

16.1.1. In the event of questions, complaints or conflicts relating to the use of the Platform, Bookings or any other aspects of these Terms, the User must seek an amicable solution through AMAZOCA's official service channels. Demands relating to financial payment operations (payment account, transaction processing, receipts, blocks, refunds and settlement) may be directed to ASAAS's channels, set out in item 17.5-A.

16.1.2. AMAZOCA will use reasonable efforts to analyze and respond to Users' demands within a period consistent with the complexity of the case.

16.1.3. Use of the service channels does not exclude the User's right to resort to the competent administrative or judicial avenues, in particular in cases covered by the Consumer Protection Code.

16.2. Mediation and arbitration (business and B2B relationships)

16.2.1. In conflicts involving Hosts acting in a business capacity, AMAZOCA may propose the use of appropriate dispute resolution methods, such as mediation and/or arbitration, in specialized chambers.

16.2.2. The adoption of mediation and arbitration may be provided for in specific agreements, will depend on the parties' express acceptance where there is no prior arbitration clause, and will be conducted in accordance with the rules of the chosen chamber.

16.2.3. Where the User qualifies as a consumer, any use of mediation or arbitration must observe the rules of the Consumer Protection Code, and the imposition of compulsory arbitration by an adhesion clause is prohibited.

16.3. Applicable law

16.3.1. These Terms of Use and the use of the AMAZOCA Platform will be governed by and interpreted in accordance with the laws of the Federative Republic of Brazil.

16.3.2. Where the User is recognized as a consumer, consumer protection rules will apply on a complementary basis.

16.4. Jurisdiction and venue

16.4.1. Where the User is a consumer, the right to bring legal actions in the venue of its domicile or in another venue legally recognized as competent is ensured.

16.4.2. The indication of a specific venue does not prevent the consumer from exercising its right to choose the venue of its domicile, and any clause restricting such right is null and void.

16.4.3. Where there is no consumer relationship, in particular in business disputes, and in the absence of an applicable arbitration clause, the parties elect as exclusive venue the courts of the district of AMAZOCA's domicile.

16.4.4. Nothing prevents the parties from voluntarily choosing to submit the conflict to prior mediation, arbitration or another appropriate dispute resolution method.

17. GENERAL AND FINAL PROVISIONS

17.1. Updates to these Terms of Use

17.1.1. AMAZOCA may, at any time, update, modify or supplement these Terms of Use, in order to adapt them to legislative, regulatory or technological changes or to changes in the services offered.

17.1.2. Whenever there is a relevant change, AMAZOCA will disclose the new versions by publishing them on the Platform, indicating the effective date, and/or by sending a communication to the User through the registered contact channels.

17.1.3. Changes will take effect on the date indicated as the "Effective Date" of the new version.

17.1.4. In specific cases, and where required by law, AMAZOCA may request a new express acceptance of the Terms of Use.

17.1.5. Changes affecting the clauses relating to the provision of financial services by ASAAS (items 1.2.3, 1.2.4, 3.7, 7.0 and 13.2-A) will only be published after prior validation by ASAAS.

17.2. Validity and partial invalidity

17.2.1. Should any provision of these Terms be deemed invalid, void or unenforceable, such invalidity will not affect the validity of the remaining clauses nor impair the application of the remainder of the affected clause.

17.2.2. Where possible, the clause deemed invalid must be interpreted or partially adjusted so as to reflect the parties' original intention.

17.3. Transfer of contractual position (assignment and succession)

17.3.1. The User may not assign, transfer or delegate to third parties the rights and obligations arising from these Terms without AMAZOCA's prior express written authorization.

17.3.2. AMAZOCA may assign or transfer its contractual position to companies of the same economic group or to successors in corporate transactions.

17.3.3. In such cases, AMAZOCA undertakes to ensure that the successor company assumes the commitments provided for herein and to inform Users of relevant changes.

17.3.4. Continued use of the Platform after such changes will be deemed acceptance of the contractual succession.

17.3.5. AMAZOCA will not use more than one provider for opening payment accounts and associated payment services, nor will it allow partners to offer ASAAS's services to third parties without ASAAS's prior approval.

17.4. Prevailing language

17.4.1. These Terms of Use are originally drafted in Portuguese and are governed by the laws of the Federative Republic of Brazil.

17.4.2. AMAZOCA may make available translations of these Terms into other languages.

17.4.3. In the event of a discrepancy in interpretation, the Portuguese version will always prevail as the official text.

17.5. Official contacts for formal communications

17.5.1. All communications, notifications, requests and clarifications relating to the Platform must be made through AMAZOCA's official channels, disclosed on the Platform itself ("Contact", "Help" or "Support" section; support e-mail address; and specific channels for Guests and Hosts).

17.5.2. Communications addressed to the User may be sent by in-app notifications, the registered e-mail or other electronic means indicated by the User.

17.5.3. Communications will be deemed valid when sent to the electronic address provided at registration or made available in the User's logged-in area.

17.5.4. Information about AMAZOCA's physical address and identification details is set out in the preamble to these Terms and in the "About" section of the Platform.

17.5-A. ASAAS service channels (financial operations)

17.5-A.1. For demands relating to financial payment operations (opening and maintenance of the payment account, transaction processing, receipts, statements, blocks, refunds and settlement), the User may contact ASAAS directly:

Phone: 0800 009 0037 (legal entities only)

Messages: 0800 009 0037 (messages only)

E-mail: contato@asaas.com.br

17.5-A.2. AMAZOCA will keep this information accessible to the User in the Help Center and on the screens and communications involving the movement or management of funds.